Google Review Management
We manage Google reviews for the businesses we build and look after — so every customer who leaves a review gets a reply, and none of them sit ignored for weeks.
What we do
- Monitor reviews as they come in. New reviews on your Google Business Profile reach us as soon as they are posted.
- Draft a reply for every review. Each reply is written for that specific review — the reviewer's name, what they actually said, and the job you did for them.
- You approve before anything is published. Nothing is posted to your profile until it has been read and approved. You can edit any reply, or reject it.
- Publish straight to your Google Business Profile. Once approved, the reply appears publicly under the review.
The system behind it is our own — the ETA Digital CRM, built and run in-house.
How your Google Business Profile is connected
Reviews and replies are handled through Google's official Business Profile API.
- You connect your own Google account yourself, by clicking a link we send you and signing in with the Google account that already manages your Business Profile. We never ask for your password and we never take ownership of your listing.
- Google shows you exactly what you are granting before you agree. The only permission requested is the one that lets us read your reviews and post the replies you have approved.
- You can disconnect at any time — from your Google account settings, or by asking us. When a connection is removed we delete the stored access from our system.
Who it is for
The businesses we work with — trades, garages, recovery and transport operators, and local service companies across the UK — where a steady flow of answered Google reviews is the difference between being called and being scrolled past.
Want your reviews handled? Call 020 4572 0181
